Okay, so I love to write articles on SaaS, Customer Success, Growth Hacking, Pricing, and more… when I can. And if I can’t write something for you due to time constraints, a neat hack to get me to contribute is to interview me! Email me a few questions and I’ll answer them and you can post ’em to your blog.
Interviews & Podcasts
- NEW! Future-proof Your New Business Development Strategy | Part 1 via Function Point
- NEW! Learning Sells! How we use Education as Marketing to Drive Sales – ServiceRocket’s Helping Sells Radio
- NEW! How to Optimize Your Sales Process Using Customer Success – B2B Growth Show
- NEW! Ideal Customer Profiles (and how I got into technology at gun point) – Kendall Matthews Radio
- NEW! How One SaaS Co. Cut Trial-to-Paid Conversion Time From 43 Days To 3 Days – ConversionRateOptimization.co
- Building an engine of growth: With Lincoln Murphy on SaaScribe
- Customer Success: The Best Kept Secret of Hyper-Growth Startups on Forbes
- How to Lead and Scale Your Customer Success Program on Sandhill.com
- TREPX Podcast Episode 12: Customer Success is the Foundation of Your Success
- Growth Hacking Podcast interview with Lincoln Murphy
- Q&A on How to Keep Customers Happy and Avoid Negative Reviews on QuickTapSurvey
- Ramp Podcast Episode 11: Get Inside The Minds Of Your SaaS Customers
- The Only 3 Sales Metrics that Actually Matter (Webinar Recording) w/ SalesFolk
- Customer Success Radio Ep. 10: Lincoln Murphy Sounds Off On Customer Success via Frontleaf
- Happiness Hacking: Lincoln Murphy’s success is not a secret on Olark blog
- Interview: Customer Training and Customer Success via Learndot / Service Rocket
- Interview: Why Making Customers Happy is a Bad Idea via Business Insider Podcast
- Interview With Lincoln Murphy, Gainsight Customer Success Evangelist on Learndot
- How to Hack Your App Business Growth With Lifecycle Marketing on the Autosend.io blog
- Finding Success for Your SaaS Customers on InsightSquared
- Common Beliefs about Customer Success that are Totally Wrong on Aircall’s blog
- Optimizing Emails for Lead Generation Success – PoweredBySearch Webinar Archive
- How to Reverse Engineers Sales & Customer Success
Contributed & Contributed-to Articles
- Customer Success: A Swiss Army Knife for your Sales Funnel on SalesHacker
- Using Cohort Analysis for Conversion Optimization on ConversionXL
- How to beat your SaaS challenges! Thoughts from 5 SaaS Experts via Viddheo
- Customer Success: Your Secret Formula for Growth via PipelineDeals
- 20 of the Best Slide Decks for SaaS Leaders
- 5 steps for startups to re-engage past demos & close lost prospects via Close.io
- 17 Experts Respond to Your Email Marketing 9-1-1
- When Customers Pay For Features They Don’t Use on LinkedIn
- Demand Generation vs. Demand Capture on Inbound.org
- Introducing the Co-Outreach Sales Hack on Saleshacker
- Why Happy Customers Leave on LinkedIn
- Customer Success Learnings from SaaStr Annual 2015 via Gainsight
- 5 Ways to Drive Growth with Super-Targeted Upsells on SalesHacker
- Why Customer Success WILL Fail on CMSWire
- 4 Data-Driven Hacks to Find Your Real Ideal Customer Profile on SalesHacker
- Why Your Brain is the Best CRO Tool on Mobilized
- It starts with lower-case “customer success” on LinkedIn
- 15 Experts Offer Their Best Email Marketing Advice on the Vero blog
- 14 CRO Gurus Share Favorite Optimization Tools on Mobilized
- Gift vs. Reward: Unleash the Power of Reciprocity on LinkedIn
- The Role of Customer Success in the Customer Journey at Gainsight
- Infiltrate Their Network (for good, not evil!) on LinkedIn
- Top 10 Customer Success Growth Hacks via BrightTalk
- In Customer Success: Context. Is. Everything. on LinkedIn
- 5 Hacks to Help Explainer Videos Convert Customers on LinkedIn
- 5 Ways to Drive Subscription Growth By Focusing On Customer Success on Salesforce.com
- Customer Success is not about creating Happy Customers at Gainsight
- The Language of Customer Success at Gainsight
- The Functional Roles of Customer Success at Gainsight
- 3 Ways to Measure Customer Success Manager Performance at Gainsight
- Both Pay-as-you-go and Subscription Pricing for SaaS? on LinkedIn
For consultation and advice on effective growth strategies and tactics for your SaaS company, schedule meeting (minimum of 15-mins) with me via Clarity.
