Hi, my name is Lincoln Murphy, and I invented Customer Success.
- I co-host a Customer Success podcast
- I train CSMs and Heads of CS at Impact Academy
- I co-authored the original Customer Success book in 2016
- My definitions and concepts are the basis of modern CS
- I do keynotes and workshops around the world
- I’ve been in Customer Success since 2012
- I’ve helped thousands of companies around the world
- And I can help your company or speak at your event. Contact me using the form below.
