Archives for November 2011

SaaS Customer Success Experts Resource Guide

To efficiently scale your business, you must keep your SaaS churn rate low and constantly strive to improve Customer Success, reduce churn, improve customer retention, and growth Customer Lifetime Value (LTV). I put together this list of my best resources to help you keep your customers and grow your SaaS business. SaaS Churn and it’s Effect […]

SaaS Freemium Model Resource Guide

I put together this list of my BEST SaaS Freemium posts just for you. I hope it helps! Freemium or Free Trial? Ask a Better Question State of B2B Freemium 2013 (Slides from my presentation) Pivot to Profit: Ditch Freemium and Start Making Money SaaS Freemium Customer Acquisition Costs There are 7 Types of Freemium and […]

The 7 Secrets to DOMINATING Your Free Trials

In addition to the years I’ve been working with SaaS & Web App vendors, I’ve spent 2011 totally immersed in the business of free and have helped dozens of companies – from super early startups to MASSIVE $B/year companies – completely DOMINATE their free trials. Nothing else I’ve done has produced such AWESOME results – […]