SaaS Marketing Plan: Rise of the Growth Copyists?

Let’s be clear… when it comes to your SaaS marketing plan, finding inspiration in the work of others is very different from copying them outright.

The American playwright Wilson Mizner famously said: “If you copy from one author, it’s plagiarism. If you copy from two, it’s research.”

So as a SaaS provider, if you copy the pricing pages, free trial sign-up form, viral expansion loops, and follow-up email sequence from several different SaaS vendors, you’re not plagiarizing them… you did “research” and now you’re implementing your learnings, right?

I call shenanigans on that… and here’s why.

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Who’s your ideal customer?

SaaS Conversion Rate Optimization

So far in 2013 I've helped 21 SaaS providers from around the world boost customer acquisition and lower their SaaS churn rates. And in just about every instance I found myself asking them the same questions. The fact that these questions were … [Continue reading]

SaaS Customer Success: Eliminate ‘Dead Ends’ to Drive Engagement

What if I said there was something you were doing right now that was actively reducing your SaaS customer success? What if that thing you're doing was standing in the way of driving higher levels of engagement and was reducing the amount of … [Continue reading]

SaaS Customer Success: Start with Quick Wins

Robert Cialdini and Lincoln Murphy

SaaS Customer Success starts by orchestrating "Quick Wins" for your customers, helping them bypass their natural tendency to seek out reasons not to use your service! I was in Silicon Valley recently and I found myself talking about this idea of … [Continue reading]

SaaS Churn Threats: Identify and Retain At-Risk Customers

SaaS Churn Threat - Visiting the Cancel Page

Now that you are attracting the right customers and monitoring for and driving engagement to lower your SaaS Churn Rate, you need to start monitoring and getting proactive on Churn Threats. SaaS churn threats aren't just a signal that you have an … [Continue reading]

SaaS Churn Rate Improvement: Monitor and Drive Engagement

definition of engagment

In my last post I shared some actual ways to reduce your SaaS Churn Rate, including attracting the right customer and managing expectations. In this post, I'm going to go deeper, and share some awesome methods for improving customer retention by … [Continue reading]

SaaS Churn Rate Reduction Starts with Attracting the Right Customers

SaaS Churn Rate Reduction tactic: Aweber Account Hold

Customer churn can have a devastating effect across your entire SaaS company. From the negative impact on your company valuation because your SaaS churn rate is too high, to the drag on growth you feel when you have to replace lost customers or … [Continue reading]

SaaS Churn Rate: Go Negative with Expansion Revenue

SaaS Churn Rate Offset via GetResponse Landing Page Up-sell

I mentioned "Expansion Revenue" and "Negative Churn" in my post SaaS Churn Rate: What's Acceptable? and I wanted to expand on those concepts a bit. I honestly believe that fully grasping the power of these two concepts could change your SaaS … [Continue reading]

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