Churn… ya boring. Yawn. Time to move on. I’m so over talking about churn and if you really understand what Customer Success is all about, you should be, too. Churn is so easy to get rid of… you just have to do five simple things. If churn is a problem for you, this post will […]
Archives for 2020
Customer Success: The Lost Art of Churn Reason Analysis
September 10, 2020 Article by Lincoln Murphy
Why do customers churn? If you can’t answer this accurately, you’ll never be able to prevent future churn. This guide will help you do just that.
Customer Success: How to Quantify the Impact of Bad-fit Customers
August 26, 2020 Article by Lincoln Murphy
What’s the cost of Bad-fit Customers? This post takes your intuition that Bad-fit customers are bad for business and helps you prove it.
Customer Onboarding: How to Design and Implement an Effective Onboarding Process
August 18, 2020 Article by Lincoln Murphy
Customer Onboarding is a widely discussed, yet often misunderstood, phase of the customer lifecycle. This article will level-up your understanding of Customer Onboarding.
Designing a Sales-to-CSM Handoff that Actually Works
July 31, 2020 Article by Lincoln Murphy
The Sales to CSM Handoff is one of the most critical parts of our relationship with the customer and the most likely to be messed-up.
What is a good SaaS Churn Rate?
July 17, 2020 Article by Lincoln Murphy
What is a good SaaS Churn rate? The easy answer is as low as possible. But there’s more to it; that’s what this post is for.
