Archives for August 2018

Customer Growth: The Difference between Sales and Expansion

If you missed it, I’m done talking about churn. If you have a churn problem, read this post and follow my directions. Churn won’t be an issue for you anymore.

Now we can move onto GROWTH!

And the first order of business is understanding the difference between Sales and Expansion and why knowing the difference is so important.

I’ve said that Sales is part of Customer Success before, and by that I mean Sales – like every other part of the company – should be governed by Customer Success as a philosophy.

But, when it comes to operationalizing account growth, where do you draw the line between sales and expansion?

Good question, let’s dig in.

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Eliminate Churn Forever in 5 Simple Steps

Churn… ya boring. Yawn. Time to move on.

I’m so over talking about churn and if you really understand what Customer Success is all about, you should be, too.

Churn is so easy to get rid of… you just have to do five simple things.

If churn is a problem for you, this post will change that (if you’ll let it) and then you can move onto bigger and better things.

Once churn is a non-issue, you can focus on growth.

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