Archives for October 2016

Orchestrating Sales and Customer Success Alignment

If you aren’t familiar with the concept of Customer Success yet, it’s when your customers achieve their Desired Outcome (what they need to achieve, the way they need to achieve it) through their interactions with your company. Customer Success begins at the first interaction with prospects by your sales team, and continues across their entire […]

Success Potential: The Foundation of Customer Success

Também disponível em Português por Exact Sales Customer Success starts with acquiring customers that have Success Potential. Customers that have Success Potential are said to be good fit customers. This is the opposite of bad-fit customers that cannot get value from a relationship with us now or in the near future. If you knowingly allow […]