Personally, I’ve always found it difficult to ask for testimonials. It just doesn’t come naturally to me. In fact, one of the reasons I like doing calls on Clarity is that the platform closes the loop with the client for me, asking for a star rating and optional comments; to me, that part alone is […]
Archives for October 2015
Success Milestones: The Path to the Customer’s Desired Outcome
Article by Lincoln Murphy
I talk about Success Milestones all the time, not just in the context of Customer Success, but in the context of the overall success of my SaaS clients and the companies I work with. The concept of Success Milestones is a relatively simple one to grasp, but the power and the value of this way […]
Customer Accountability: The Missing Piece in your Customer Success Strategy
Article by Lincoln Murphy
Customer Accountability is the Missing Piece in your Customer Success Strategy
This Customer Acquisition Mistake Can Kill your Growth
Article by Lincoln Murphy
Também disponível em Português por Mathias Luz Can the customers you’re actively going after actually achieve success with your product or through their interactions with your company as things are today? If not, that’s a problem. The reasons they might not achieve success range from their readiness (they don’t have the necessary data or internal […]
