Having a clear definition of your Ideal Customer is one of the most important things you can do for your business.
Your Ideal Customer Profile – ICP – dictates (or should dictate) everything from the features and functionality of your product you build or what makes up your service offering, to the words you use and the emotion you invoke or tap into in your marketing.
I think people forget that you actually get to choose your customers. You get to choose who you want to do business with. So creating an Ideal Customer Profile isn’t limiting… it’s empowering!
In fact, if you don’t choose who you want to do business with, your customers will choose you… and they may very well be less-than-Ideal.
There are obviously lots of ways to come up with your Ideal Customer Profile, lots of methods and templates and canvases… but over time I’ve developed this framework that works well for me.
And I continue to evolve it. When I do, I will update this post. The current version is for Q12017.