Archives for December 2013

Predictions for Customer Success in 2014

Customer Success SaaS GainsightIt’s safe to say that 2013 was the year of Customer Success, especially in the SaaS industry. But where do we go from here? What does Customer Success look like in 2014?

Luckily, I’m friends with someone who’s job it is to know – or at least attempt to predict – what’s going to happen in this space in the near future, so I asked him to tell us what he thinks.

His name is Nick Mehta and he’s CEO of Gainsight – one of the Customer Success companies that came to prevalence in 2013 – and he’s going to share with us some predictions for the Customer Success movement in 2014.

In case you’re wondering, I did a small paid consulting engagement with Gainsight in early 2013, but haven’t been paid by them for anything since, and certainly didn’t get paid for this post.

Nick is a friend who’s opinion and industry knowledge I value, so I’m excited for him to share his predictions for 2014 with us.

I’ll turn it over to Nick now…

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