I got an email the other day asking about Freemium Customer Acquisition Costs (CAC) and whether or not to include the cost of supporting and marketing to free users in the cost of acquiring paying customers. Here’s my quick answer and some other resources for you to check out.
Archives for July 2013
No More Email from Your SaaS App? Introducing GMail Tabbed Inbox and Categories
July 24, 2013 Article by Lincoln Murphy
Attention SaaS Providers: If you use email in any way to communicate with your users, customers, and prospects, you should care about GMail’s recent additions: Tabbed Inbox and Categories. As a SaaS provider, you leverage email for marketing with things like your newsletters and your Free Trial follow-up sequence. But you also send transactional messages […]
SaaS Marketing: Are you Lazy or Deliberate?
July 21, 2013 Article by Lincoln Murphy
When it comes to SaaS marketing, we know that Random Effort Yields Random Results… but it gets worse. The problem I see too often – and the catalyst for this epic post – isn’t Random Marketing, but what I call Lazy Marketing. And lazy marketing is perhaps a more insidious form of marketing, if for no […]
SaaS Churn: Measure Revenue or Customer Retention?
July 15, 2013 Article by Lincoln Murphy
Okay, this is it… finally, my definitive answer on measuring SaaS churn! I’ve heard it all before… things like “Lincoln, you talk about churn a lot, but you don’t ever say anything!” First, that’s just hurtful. Second, all of these “how do I measure the success of a SaaS business?” questions depend on so many […]
SaaS Marketing: Random Effort Yields Random Results
July 3, 2013 Article by Lincoln Murphy
Never is it more clear that random effort yields random results than when you look at the “marketing” of far too many SaaS companies…. maybe even yours. Take a look at a SaaS company that’s stagnating or failing to reach their goals, and you almost always find this random hodgepodge of tactics that they “tried” […]
SaaS Growth Hacking: An Interview with Lincoln Murphy
July 1, 2013 Article by Lincoln Murphy
After I published “Rise of the Growth Copyists” where I said that really successful SaaS growth hacking is creative and that most just copy others, the guys over at GrowthHacker.tv reached out to me and wanted to setup an interview with me. Definitely check it out… a good time was had by all…. but before […]
