22 Ways to Reduce Churn with Growth Hacking

22 ways to Reduce Churn with Growth Hacking

As the SaaS industry continues to rapidly mature, more folks are looking at churn in SaaS companies - investors, analysts, executives, consultants, etc. - and more and more methods of measuring churn are going to surface... and that's awesome.Of … [Continue reading]

Freemium or Free Trial? There’s a Better Question

I answer this question all the time... should we go Freemium or Free Trial for our SaaS app?And I get this question from companies of all stages and sizes, including pre-launch Startups, software companies moving to - or adding a product line … [Continue reading]

Predictions for Customer Success in 2014

Customer Success SaaS Gainsight

It's safe to say that 2013 was the year of Customer Success, especially in the SaaS industry. But where do we go from here? What does Customer Success look like in 2014?Luckily, I'm friends with someone who's job it is to know - or at least … [Continue reading]


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