Hi, my name is Lincoln Murphy and since 2006, I’ve directly helped 400+ SaaS companies accelerate their growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy.
This is what I love to do… and I’d love to help you, too.
Customer Success Strategist & Growth Architect
I authored THE Customer Success book for Wiley!
I believe that a growth engine that doesn’t take into consideration Customer Success, retention, churn mitigation, and expansion revenue in addition to Acquisition-based growth is not an efficient growth engine. I can help you build an efficient engine of growth.
From improving distribution and reach, to optimizing your Marketing website to drive sign-ups, and from streamlining the Free Trial process to drive paid conversions to reducing overall Sales Cycles (self-service or high-touch), helping you grow in a scalable way is my passion.
I help SaaS companies like yours grow – rapidly & sustainably – by taking full advantage of the SaaS Business Model and the unique distribution methods this amazing model allows. From in-app Conversion Optimization to viral expansion even in the most staid B2B product categories.
I’ve spoken (and am scheduled to speak) at events and conferences around the world, from Poland to Brazil, and Ireland to Canada, including SaaS University, Freemium Summit, SIIA On-Demand, HostingCon, Pulse, RD Summit, CASE, #FlipMyFunnel, and TSIA’s TSW World.
Get in touch if you think my unique view on Customer Success and Growth would energize and excite your audience.
Writer / Contributor
Aside from the extensive and in-depth content you’ll find here on this site, and the book I mentioned above, I’ve contributed to, written for, or been featured in Inc. Magazine, Fast Company, Sandhill.com, Salesforce.com, LinkedIn, GrowthHacker.tv, OpenView Labs, Read Write, ChiefExecutive.net, SoftwareCEO, Venture Beat, Venture Hacks, and ZDNet.
Connect with me
Be happy and have fun,