Lincoln Murphy’s Past Speaking Engagements

If you’d like me to speak at your SaaS, Marketing, Customer Success, Startup or other event – in person or virtually – just email me and let’s discuss.

See Lincoln’s Upcoming Speaking Dates here.

See Pictures of Lincoln speaking at Conferences and Workshops here.

Lincoln Murphy’s Past Speaking Engagements

April 2020

• April 27 – 30: Impact 2020 Virtual Customer Success Conference

January 2020

• January 9: Rock Content Quarterly Kickoff in Belo Horizonte, Brazil

October 2019

• October 31 – Practical Customer Engagement: Land and Expand (Online Workshop)

August 2019

• August 29 – Practical Customer Engagement: Designing an Advocacy Engine (ONLINE WORKSHOP)
• August 17 – Customer Growth Bootcamp in São Paulo, Brazil (TBA)
• August 15 & 16 – Startup Summit 2019 (Keynote) in Florianópolis, Brazil
• August 14 – Customer-centric Growth Workshop in Florianópolis, Brazil

July 2019

• July 25 – Practical Customer Engagement: Onboarding Process Design (ONLINE WORKSHOP)

June 2019

• June 20 – Practical Customer Engagement: Reengaging Ghost Customers (ONLINE WORKSHOP)

May 2019

• May 21: Customer Growth Intensive workshop in Los Angeles, California

April 2019

• April 5: Customer Success Workshop hosted by Upsales & Startdeliver  in Stockholm, Sweden
• April 1: Customer Success Conference Israel in Tel Aviv (Keynote)

March 2019

• March 29 – Customer Success Meetup in Paris, France
• March 29 – Customer Success-driven Growth Workshop in Paris, France
• March 27 – Customer Success Meetup in Lisbon, Portugal
• March 27 – Customer Success-driven Growth Workshop in Lisbon, Portugal
• March 19 – Customer Success Meetup in San Diego, CA
• March 19 – Customer Growth Intensive workshop in San Diego, CA
• March 12 – ONLINE Account Growth Workshop

February 2019

• February 25 – Nearpod Sales Kickoff in Fort Lauderdale, FL (Keynote)

January 2019

• January 15 – Account Expansion Intensive in San Francisco, CA

December 2018

• December 11 – NextGen 2018 Partner & Customer Success Keynote in Anaheim, CA
• December 4 – Account Growth: Designing an Upsell Strategy for Exponential Expansion (Online Workshop)

November 2018

• November 26-28: Client Onsite in Seattle, Washington
• November 17 – 23: Private Customer Success Workshop in Pula, Croatia
• November 14 – Get a (Better) CSM Job in 2019 (Online Workshop)

October 2018

• October 16 – Customer Success Keynote for Bluejeans in Irvine, CA
• October 8 & 9 – Account Expansion Design Intensive in Beverly Hills, CA

September 2018

• September 18, 19, 20 – LinkedIn Customer Success Offsite in Chicago, Illinois (Keynote Speaker)
• September 12: Customer Growth: Designing an Upsell Strategy for Exponential Expansion (Online Workshop)

August 2018

• August 29, 3o, 31 – Private Client onsite in Vancouver, Canada

July 2018

• July 24 – Liderando uma Equipe de Sucesso do Cliente de Alta Performance no Brasil no São Paulo, Brasil

June 2018

• June 18 & 19 – Private Client onsite in Vancouver, Canada
• June 6 -7 … Customer Success Keynote, Ingram Micro Ascend, Nashville, TN

May 2018

• May 31 – Workshop: Customer Engagement Tactics: Secrets to Massive Growth from the Inside Out
• May 24 – 30 Private Client Onsite in Mexico City, Mexico
• May 11 – Private Client Onsite in NYC
• May 10 – Private Client Onsite in Boise, Idaho
• May 7, 8, 9 – Private Client Onsite in Los Angeles, California

April 2018

• April 16 & 17: Private Customer Success workshop for Cisco in Kentucky
• April 10 & 11: Pulse 2018 Closing Keynote in San Mateo, CA
• April 1 – 3: Brazil (TBD)

March 2018

• March 27 – 31: Brazil (TBD)
• March 15: Private Client Onsite in Nashville, TN

February 2018

• February 27 – Customer Success Keynote in Plano, Texas (Private Client)
• February 15 – PulseLocal SV meeting in Redwood Shores, CA (Keynote)

January 2018

• January 30 – ATX Customer Engagement Workshop in Austin, TX
• January 22 – LA Customer-Centric Growth Workshop in Santa Monica, CA
• January 12 – Private Customer Success Keynote in San Francisco, CA
• January 11 – Get a (Better) Customer Success job in 2018 (Online Workshop)
• January 11 – Find, Recruit, & Hire the Best CSMs in 2018 (Online Workshop)

December 2017

• December 14 – Social Engineering for Customer Engagement (Online Workshop)
• December 5 – Find, Recruit, & Hire the Best CSMs in 2018 (Online Workshop)
• December 5 – Get a (Better) Customer Success job in 2018 (Online Workshop)

November 2017

• November 30 – SaaS North in Ottawa, Ontario, Canada (Keynote)
• November 14 – Client Onsite: TruMethods in Philadelphia, PA
• November 2 – Client Onsite: Wave Accounting in Toronto, Canada
• November 1 – Customer Success Meetup in Toronto, Canada (Keynote)

October 2017

• October 22 – Customer Success-driven Growth Workshop in Florianópolis, Brazil
• October 18 – RD Summit 2017 in Florianópolis, Brazil (Keynote)
• October 2-3: Paratech offsite – Customer Success Keynote – Tempe, AZ

September 2017

• September 28 – CX Summit in São Paulo, Brazil (Keynote)
• September 26 – Cisco US/C Partner Adoption Workshop in Chicago, IL (Keynote)
• September 21 – Well Beyond direct-to-consumer conference in Anchorage, Alaska (Keynote)
• September 18 – ServiceSource offsite – Customer Success Keynote – Newport Beach, CA
• September 5 – Online Workshop: Get a Customer Success Job you’ll Love (Starting out or Looking to Change)

August 2017

• August 25 –LIVE! Customer Success Q&A on Facebook
• August 17 – Trumethods FormulaWon Focus on Success Webinar (Presenter)
• August 16 – Endeavor Global Customer Success webinar (Presenter)
• August 10 & 11 – Superlógica Xperience in Campinas, Brazil (Keynote)
• August 9 – Customer Success-driven Growth Workshop in Campinas, Brazil

July 2017

• July 12 – Cisco Customer Success Talk webinar (Presenter)

June 2017

• June 23 – Live Customer Success Q&A on Facebook
• June 16-17 Schnizzfest 2017 in Philadelphia, PA (Keynote)
• June 1 – Customer Success Meetup at TOTVS (Keynote) in São Paulo, Brazil

May 2017

• May 30 & 31 – VTex Day 2017 in São Paulo, Brazil (Keynote)
• May 25 – SaaSBr Customer Success Meetup in São Paulo, Brazil (Keynote)
• May 23 – Customer Success workshop at TOVS in São Paulo, Brazil (Facilitator)
• May 19 – Customer Success AMA on Facebook Live
• May 10 – Customer Success-driven Growth at Galvanize in San Francisco, CA (Facilitator)
• May 5 – Customer Success AMA on Facebook Live

April 2017

• April 19 – 25 GAMA Academy in São Paulo, Brazil
• April 12 The Executive Confessional in Dallas, TX (Interviewee)
• April 7 ConversionXL Live! in San Antonio, TX (Presenter)

March 2017

• March 15 – NYC Scaling Customer Success Presentation in Manhattan (Keynote)
• March 14 – Private Client Onsite on Long Island, NY (Consultant)
• March 7 & 8 – Revenue Summit in San Francisco (Keynote)
• March 2 – Storm Ventures Customer Success Event (Presenter) – Menlo Park, CA
• March 1 – PulseLocal San Francisco (Keynote)

February 2017

• February 9 – Webinar: Exponential Growth: Using Data to Drive Customer Ascension
• February 6 – Customer Success workshop in San Francisco, CA (Speaker)
• February 2 – Insidesales.com Account Based Virtual Workshop (Speaker)

January 2017

• January 25 & 26 – Private Client in Washington, DC (Consultant)
• January 23 & 24 – Private Client in Pennsylvania (Consultant)

December 2016

• December 21 – Client Onsite in NYC (Consultant)

November 2016

• November 29 Customer Success-Driven Growth Workshop at ACETECH in Vancouver, BC (Presenter)
• November 17 – 18 Private Customer Success Workshop in Los Angeles, CA (Presenter)
• November 15 – Marketing Success: Building a Customer-centric Growth Engine in Atlanta, GA (Keynote)
• November 11 – Customer Success client work in Belo Horizonte, Brazil (Consultant)
• November 10 – San Pedro Valley Summit in Belo Horizonte, Brazil (Keynote)
• November 10 – Customer Success client work in Belo Horizonte, Brazil (Consultant)
• November 9 – Customer Success-driven Growth Seminar at Google for e.bricks in São Paulo, Brazil (Presenter)
• November 9 – Customer Success-driven Growth Seminar at Endeavor in São Paulo, Brazil (Presenter)
• November 8 – Customer Success-driven Growth Workshop for Redpoint eventures in São Paulo, Brazil (Presenter)
• November 6 – Customer Success-driven Growth Workshop in Florianópolis, Brazil (Presenter)
• November 3-4 RD Summit 2016 in Florianópolis, Brazil (Keynote)
• November 2 Brazil SaaS Forum in Florianópolis, Brazil (Keynote)

October 2016

• October 20 Email Marketing Summit of Australia in Brisbane, Australia (Keynote)
• October 19 Multiple private Growth Consulting sessions in Sydney, Australia
• October 18 Private Growth Consulting session in Brisbane, Australia
• October 13 Upsales Growth Workshop in Stockholm, Sweden (Presenter)

September 2016

• September 30 RD Summit Promotion Hangout – Online (Guest)
• September 28 How Customer Success-centricity Drives Revenue, Growth, and Valuations in Vancouver, BC (Keynote)
• September 28 Private Customer Success-driven Growth Workshop in Vancouver, BC (Presenter)
• September 22 SaaStock 2016 in Dublin, Ireland (Keynote)
• September 21 Building an Engine of Growth Workshop in Dublin, Ireland (Presenter)
• September 13 “5 Trends in Customer Success” dinner hosted by Gainsight in Atlanta, GA (Speaker)
• September 6 Invite-only Customer Success Leadership event in San Francisco, CA (Keynote)

August 2016

• August 23 Customer Success Keynote & Workshop for Terminus in Atlanta, GA (Consultant)
• August 19 Client onsite in New York, NY (Consultant)
• August 17 San Francisco Customer Success Meetup (Speaker)
• August 17 Customer Success Q&A at GrowthX Academy in San Francisco, CA (Speaker)
• August 9 Client onsite in Austin, TX (Consultant)
• August 2 Private Sales Kickoff in San Francisco, CA (Keynote)

June 2016

• June 16 Sales Masterclass at Heavybit in San Francisco, CA (Guest Speaker)
• June 16 Invitation-only Storm Ventures Customer Success Breakfast in San Francisco, CA (Presenter)
• June 7 #FlipMyFunnel Festival Austin, Texas (Keynote)

May 2016

• May 2-4 TSIA Tech as a Service: Winning in the Cloud in San Diego, CA (Keynote)

April 2016

• April 5 Customer Success Presentation hosted by Red Point eVentures in São Paulo, Brazil
• April 1 Customer Success 1:1’s with e.Bricks Ventures Portfolio Companies in São Paulo, Brazil

March 2016

• March 31 Customer Success 1:1’s with e.Bricks Ventures Portfolio Companies in São Paulo, Brazil
• March 29 – 30 Customer Success 1:1’s with e.Bricks Ventures Portfolio Companies in Belo Horizonte, Brazil
• March 28 Customer Success Workshop for e.Bricks Ventures Portfolio Companies in São Paulo, Brazil (Presenter)
• March 18 SaaS Growth Workshop in London, England (Presenter)
• March 16 SaaS Bootcamp in Dublin, Ireland (Customer Success Mentor)
• March 10 Private Customer Success Webinar for e.Bricks Ventures Portfolio Companies (Presenter)
• March 8 Customer Success & Advocacy Dinner in San Francisco, CA (Presenter)
• March 8 Private Customer Success Webinar for Newstalk SaaS Bootcamp Companies (Presenter)
• March 7 & 8 Merging Customer Success and Advocacy at Advocamp in San Francisco, CA (Presenter & Panelist)
• March 3 Developing a World Class Customer Success Organization webinar (Presenter)
• March 2 Pacific Crest Emerging Technology Summit in San Francisco, CA (Panelist)

February 2016

• February 25 Customer Success Kickoff for Careerbuilder in Atlanta, GA (Keynote)
• February 23 Accel-KKR Sales & Marketing Summit in San Jose, CA (Presenter)
• February 23 Storm Ventures Marketing & Sales Mentorship Series: Land & Expand Menlo Park, CA (Presenter)
• February 11 Cornerstone OnDemand Customer Success Kickoff in Santa Monica, CA (Keynote)
• February 9 Customer Success Happy Hour after SaaStr in San Francisco, CA
• February 9 – 10 SaaStr Annual in San Francisco, CA
• February 9 – Deliberate Growth Framework webinar with Startup Istanbul
• February 2 Webinar: Developing The Ultimate Customer Success Strategy (Presenter)

January 2016

• January 26 Blackbaud Customer Success Kickoff in Charleston, SC (Keynote)
• January 26 Customer Success Presentation to BoomTown in Charleston, SC (Keynote)
• January 21 Customer Success Breakfast in Ft. Lauderdale, FL (Presenter)
• January 20 Private CSM Kickoff (Remote Keynote)
• January 20 Customer Success Operations Summit in San Francisco, CA
• January 14 Customer Success Breakfast in Philadelphia, PA (Presenter)
• January 12 Customer Success Breakfast in Boston, MA (Presenter)
• January 7 How to Supercharge Growth using Ideal Customer Profiles (Clarity Live! Webinar)

December 2015

• December 18 Marketing/Customer Success Alignment: The Path To A Better Customer Experience (Webinar)
• December 17 How to Supercharge Growth using Ideal Customer Profiles (Clarity Live! Webinar)
• December 10 How and Why You Should Implement Customer Success in 2016 (Virtual Event)
• December 9 Customer Success Breakfast in Vancouver, BC (Presenter)
• December 8 Private Customer Success University Live! for HP Enterprise in Orlando, FL (Co-Presenter)
• December 3 Customer Success Breakfast in Los Angeles, CA (Presenter)

November 2015

• November 18 PulseLocal Customer Success Meetup in Portland, OR (Presenter)
• November 16 PulseLocal Customer Success Meetup in Seattle, WA (Presenter)
• November 12 Customer Success Breakfast in Fairfax, VA (Presenter)
• November 12 The Secret to Creating Deep, Meaningful, and Profitable Customer Engagement (Webinar)
• November 11 Customer Success Breakfast in Atlanta, GA (Presenter)
• November 5 Growth Hacking Workshop in São Paulo, Brazil (Presenter)
• November 3 CASE2015 in São Paulo, Brazil (Keynote)
• November 1 Private Customer Success Workshop for Resultados Digitais Florianópolis, Brazil (Presenter)

October 2015

• October 29 RD Summit in Florianópolis, Brazil (Keynote)
• October 28 Customer Success Workshop in Florianópolis, Brazil (Presenter)
• October 27  Customer Success Workshop in São Paulo, Brazil (Presenter)
• October 22 “How to Read Digital Body Language and Drive Revenue” (Webinar)
• October 1 Five Trends in Customer Success Austin, Texas (Speaking)

September 2015

• September 29 – 5 Tips for High Growth Toronto, Ontario, Canada (Speaking)
• September 15 – 18 Dreamforce ’15 in San Francisco, CA (Speaking)
• September 3 Customer Success Breakfast in Indianapolis, IN
• September 2 Customer Success Breakfast in Minneapolis, MN
• September 1 Customer Success Breakfast in Chicago, IL

August 2015

• August 26 Customer Marketing Strategy Session with Citrix in Santa Barbara, CA (Presenter)
• August 24 Customer Success Breakfast in Santa Monica, CA (Presenter)
• August 19 & 20 Accelerate Sales by PipelineDeals in Seattle, WA (Keynote)
• August 13 InsideSales.com Sales Acceleration Technology Summit (Presenter)
• August 11 Salesforce ISV Expert Success Series – Maximizing Renewal and Retention Rates (Panelist)
• August 11 & 12 Pacific Crest 17th Annual Global Technology Leadership Forum in Vail, CO (Panelist)

July 2015

• July 29 The Growth Summit (Online Conference)
• July 28 Private Company Offsite in Toronto, Ontario, Canada (Customer Success Keynote)
• July 22 PulseCheck 2015 The largest Customer Success virtual workshop ever (MC)
• July 16 5 Hidden Metrics to Drive Customer Success (webinar) w/ Chart.io
• July 14 Growthhackers.com AMA
• July 2-6 ClickSummit (Virtual Summit)

June 2015

• June 25 w/ Gainsight “3 Ways to Scale Your Customer Success Program” (Webinar)
• June 25 w/ Insidesales.com “5 Ways Customer Success Accelerates Sales” (Webinar)
• June 24 w/ Salesfolk “The Only 3 Sales Metrics That Actually Matter” (Webinar)
• June 18 Colorado Customer Success Meetup Broomfield, CO
• June 11 CommerceNOW ’15 by Avangate Palo Alto, CA
• June 3 SaaS Meetup #MarTec  (Video | Slides) Krakow, Poland

May 2015

• May 28 PoweredBySearch Digital Marketing Webinar Series (Email Marketing Webinar)
• May 12 & 13 Pulse 2015 San Francisco, CA
• May 11 Customer Success University Live! San Francisco, CA
• May 7 InsideSales.com Sales Acceleration Summit (Virtual Event)
• May 1 Ideal Customer Profile Workshop (Invite-only Webinar)

April 2015

• April 2 The Membership Economy: Mastering the Forever Transaction w/ Robbie Baxter (Presenter)

March 2015

• March 24 Using Customer Success to Drive Lead Generation and List Building in Austin, TX (Presenter)
• March 19 The Incredible Impact of Churn webinar with SaaS Capital and Gainsight (Panelist)

February 2015

• February 12 Brighttalk Customer Success Summit (Presenter)

January 2015

• January 10 AMA on Inbound.org
• January 9 Customer Success Strategy session with LinkedIn in San Francisco, CA (Presenter)
• January 8 “Customer Nurture: Your New Growth Engine” webinar with KISSMetrics (Presenter)

2014 (Highlights)

• Moderated a panel at Pulse 2014
• Presentation at SalesHacker on using Customer Success to Drive Growth
• Presentation at SalesConf on leveraging Customer Success data to Drive Growth
• KISSMetrics webinar on Distribution Hacking
• Presentation at SFETM on Growth Hacking the Enterprise Sale
• Presentation at Alchemist Accelerator on Growth Hacking the Enterprise Sale
• Webinar w/ Runaware on How to Turn Your Lead Nurturing Program into a Customer Converting Machine
• Webinar w/ Gainsight 10 Customer Success Growth Hacks to Drive LTV
• Webinar w/ Gainsight 4 Customer Success Data Hacks to Identify your Ideal Customer Profile
• Webinar w/ Steli Efti from Close.io How to Drive More Upsells in 2015 using Customer Success

2007 – 2013 (Details coming soon)

Webinars, Workshops, Trainings, and Events like (Pulse 2013, HostingCon, SaaS University, Freemium Summit, SIIA Events, SalesHacker, SalesConf, and many more). Details coming soon.