CONFIDENTIAL: FOR Conversion XL Live! 2017 ATTENDEES ONLY
Table of Contents
- Step 1: Define Customer Success-driven Growth
- Step 2: Create a foundation for Customer Success-driven Growth
- Step 3: Take Massive Action
- Presentation Slides
- Connect with Lincoln
Step 1: Define Customer Success-driven Growth
- 2017 Definitive Guide to Customer Success
- Customer Success Management: An Executive Overview
- The 8 Elements of Customer Success Management
- Customer Success-driven Growth: Rapid, Exponential, and Efficient
Step 2: Create a foundation for Customer Success-driven Growth
- Ideal Customer Profile Framework
- Success Potential: The Foundation of Customer Success
- Desired Outcome is a Transformative Concept
- Logical Customer Segmentation: The Key to Scaling Customer Success
Step 3: Take Massive Action
- Why You Can’t Offset Churn with Upsells
- For True Customer Success, Upsell Conversations Can’t Wait
- How to Quickly 2.5x Your Recurring Revenue
- The Greatest Word of Mouth Follow-up Question… Ever!
- A Foolproof Way to Get Testimonials Without Asking for Them
- Customer Psychology and the Unexpected Power of Surveys
- Success Vector – the KPI for Customer Success-driven Growth
- How Social Proof Actually Works in Marketing
- Infiltrate Their Network (for good, not evil!)
Presentation Slides
Connect with Lincoln
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- Check out Lincoln’s Presentations on SlideShare
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