Customer Success: The Definitive Guide 2018

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very … Continue reading Customer Success: The Definitive Guide 2018