Answers to specific SaaS business questions, brainstorming on specific problems or concepts, etc. is what Clarity is designed for…. one-off, bite-sized situations. It’s truly on-demand consulting.
Now, if you need specific help with a larger process – such as a sales process review, Free Trial optimization, Churn mitigation, etc., don’t request a session with me on Clarity… email me and we’ll talk about a deeper engagement.
Otherwise, setup a call with me through Clarity.
Lincoln’s Clarity FAQs
- How can you help me in only 15-30 minutes?
- Why don’t you have a 5.0 rating on Clarity?
- What’s Not a Good Fit for a Clarity Call?
- I requested a call with you through Clarity but you didn’t show up… what gives?
- Have Other Questions?
1. How can you help me in only 15-30 minutes?
I’ve helped hundreds and hundreds of SaaS companies over the last 7 years and there isn’t much I haven’t seen… so I actually have a ton of relevant experience at the ready for most situations.
That said, I can’t solve all your problems in 30 minutes… but I’m sure I can solve 1 or 2.
This means you need to be specific with the question you want an answer to.
In fact, it’s great if you can send me your questions before our call… and even better if you can send me whatever it is you think I need to see before we get together (screen shots, URLs, spreadsheets, etc.).
I’ll ask for clarification if necessary prior to our call, then we’ll jump right in and make it happen.
2. Why don’t you have a 5.0 rating on Clarity?
Clarity isn’t very clear on how they come up with their ratings, but I do know it’s NOT just based on customer feedback. Read the feedback on my Clarity account… it’s all very good.
If I’ve been slow to react, for instance, I know that gives me a ratings hit… which I have been guilty of because I travel a lot and am often heads-down on-site with clients for days at a time.
But I’m trying to get better at this.
3. What’s Not a Good Fit for a Clarity Call?
If you come to the call with an open mind and are truly seeking clarity on a very-specific SaaS-related topic… setup a Clarity call with me right now.
However, if you want someone to simply echo your perspective or tell you you’re doing great, don’t setup a call with me.
If you don’t have a specific question or topic you’d like clarity on… you won’t have an idea on how to judge the success of the call, so please don’t setup a call with me.
Finally, if you need deeper engagement – like a Free Trial or Sales Process review, help with churn mitigation, guidance on high-level business model challenges, etc. – then email me to setup a time to discuss working together; don’t setup a Clarity call with me.
Otherwise, let’s jump on a Clarity call and get you moving in the right direction!
4. I requested a call with you through Clarity but you didn’t show up… what gives?
Clarity allows you to “schedule” a call with me… but what you’re really doing is just requesting a call for a certain time and IF I’m available at that time I will confirm the call.
The wording is a bit confusing, to say the least.
It would be great if Clarity could hook into my Google Calendar and show available times, but it’s either not available or I just haven’t enabled it.
So right now, unfortunately, you have the ability to request times when I’m busy, asleep, or generally unavailable… which isn’t good for anyone.
And sometimes – especially when you treat Clarity as an on-demand consulting solution – as it’s been positioned… even by me – that doesn’t always work.
Until those things are fixed, and until I confirm a time slot (you’ll know when this happens), it’s probably best not to consider the meeting scheduled.
I might also come back with alternative times if the ones you requested don’t work for me.