CONFIDENTIAL: FOR CUSTOMER SUCCESS MEETUP ATTENDEES ONLY
Table of Contents
Ideal Customer Profile
It all starts with your Ideal Customer…
- Ideal Customer Profile Framework
- Understanding Your Customer’s “Desired Outcome”
- Understanding and Bridging the Success Gap
- How to Reverse Engineers Sales & Customer Success
- 4 Data-Driven Hacks to Find Your Real Ideal Customer Profile on SalesHacker
Customer Success
If you want to thrive, Customer Success must be an integral part of your business model.
- It starts with lower-case “customer success” on LinkedIn
- Customer Success: The Best Kept Secret of Hyper-Growth Startups on Forbes
- How to Lead and Scale Your Customer Success Program on Sandhill.com
- TREPX Podcast Episode 12: Customer Success is the Foundation of Your Success
- Customer Success is NOT about Happy Customers
- Customer Success: The Definitive Guide
- (Video) Turn your Nurturing Program into a Customer Creating Machine (Slides Here)
- How to Reverse Engineer Sales & Customer Success via SalesFolk
- The Secret to Successful Customer Onboarding
- Customer Success Radio Ep. 10: Lincoln Murphy Sounds Off On Customer Success via Frontleaf
- 22 Ways to Reduce Churn with Growth Hacking
Presentation Slides
Coming Soon!
Connect with Lincoln
If you haven’t already…
- Follow me on Twitter
- Connect with me on LinkedIn
- Check out my Presentations on SlideShare
- Or… if you need a specific question answered, setup a call with me on Clarity.
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