Archive : Retention – Churn Management

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I do what I do for one reason... to help SaaS & Web App vendors be more successful. Period. If I'm not doing that, I'm not doing my job. Some I will help be more successful by working with them 1-on-1 or through programs like the Free Trial Dominator (which is awesome, IMHO). But others - like you - I will help through my blog posts. So... what's the biggest issue you're dealing with [...]
Late last year  (way back in December) I asked you what your biggest challenges going into 2012 were and I got a lot of answers from SaaS and Web App vendors around the world. But almost everything boiled down to these two things: Convert Leads & Reduce Churn. I didn't just get terse answers to my query, some folks sent me very detailed challenges and I - in turn - responded in detail. And [...]
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